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Why work with us?

The Simply Group is a family owned business founded in 1995 by our Managing Director Gerrard Dennis.  We are a dynamic, customer focused and innovative company striving to be the best in the market.  With approximately 50 staff operating from our modern, purpose built premises in the picturesque town of Faversham in Kent.  We run a retail outlet, open plan office, photographic studio and 3 floors of warehousing where we pick, pack and despatch all customer orders.

Your time here will be challenging and in return rewarding.  We embrace a “can do” attitude that has allowed us to be where we are today, an award winning online retailer.  Being part of The Simply Group team will ensure your development and growth in return for your hard work and professionalism.

As a company we are never shy to try a new idea and always moving forward.  We welcome ideas from staff on how to make any aspect of the company better, whether that is a procedure within your personal role or a companywide initiative; please don’t hold back on suggestions.

Simply Scuba
Simply Beach
Simply Swim
Simply Hike
Simply Piste

At The Simply Group we offer some great benefits to all eligible employees, these include;

Opportunities

Opportunities to gain vocational and professional qualifications.

Flexible Working

Our staff have flexi time and flexible hours available.

Long Service Holidays

Long standing staff members gain extra holiday.

Childcare Voucher Scheme

We offer a great childcare voucher scheme to our employees.

Modern Working Environment

We have lovely offices. A lovely environment to work in.

Staff Discounts

Our staff get discounts to all our online stores.

Group Pensions

We have a great pension scheme for all our employees.

Staff Social Events

Lots of staff social events, throughout the year. 

Free Parking

No worries about parking. We have our own parking.

We currently have the below vacancies.

 

 


 Retail Operative – Within Order fulfilment Centre
Full Time 08:00am – 4:30pmWe are looking to recruit a Warehouse Operative to join our current hard working and efficient Warehouse Team. This is a non-customer facing role, working within our well organised distribution centre. The main aspect of the role will be to assist in the picking and packing of retail orders placed by customers online, the successful candidate will be target driven and take pride in delivering high quality service whilst maintaining a high dispatch rate.The right individual will be conscientious and have a good knowledge and understanding of a warehouse process. You will have good communications skills and be able to liaise confidently with all departments enabling the correct distribution of deliveries that arrive in to the warehouse on a daily basis.Key responsibilities & objectives;

Assist the team in the picking of up to 1500 customer orders daily.

Pack customer orders with a daily target of 400 whilst maintaining 100% accuracy.

Assist in carrying out accurate weekly stock takes.

Maintain a clean and tidy workstation to include a full clean down weekly.

Work as a team and remain customer focused at all times.

Process returned orders ensuring these are processed within the timeframe set out by the company’s Return Policy, whilst ensuring the Company’s high standards are maintained at all times.

 

Key skills and attributes;

Experience within a retail environment

Hard working and motivated

Keen eye for detail

Proven track record of hitting targets

Good communication skills

IT literate

Previous returns experience in retail products desirable but not essential

Good stock management skills desirable but not essential

Package;

£14,500per annum plus a £500 attendance bonus (Paid in the Christmas pay packet).

28 days annual leave (including public holidays).


Please apply in writing, complete with CV to Lea Hesseldal-Haines, HR or email me at leahaines@thesimplygroup.com

 


**CUSTOMER CARE ADVISOR**
We are looking to recruit a Customer Care Advisor to join our hardworking and dynamic Customer Care Team.  Customer satisfaction is a critical success factor for us an online retailer; as such the role of a Customer Care Representative is crucial in ensuring that that customer needs are meet in a timely and professional manner.  The primary function of the role is to facilitate customer communications via telephone, email and social media, to identify the desired outcome and where possible provide customers with a satisfactory resolution to their enquiry.The standard hours for this post are Friday, Monday and Tuesday 08.30-17.00, Saturday 9-17 Sunday 10-16.

Key Duties and Responsibilities;

·         Attending to customer emails and responding to the customer within 24 working hours.

·         Answering Customer Care calls –You will assist the customer over the phone with placing orders on the websites, amending orders on our database or website, deal with delivery queries and therefore communicate directly with customer and Courier Companies. You will at times be required to deal with customer complaints efficiently and appropriately.

·         Be an active team member in our Live Chat facility all through the working day to assist customers with general queries.

·         Deal directly with the Returns Department to assist in resolving any returns queries and process exchange orders on the system.

·         Maintain Amazon orders on the database, managing any orders which we cannot be fulfilled in a timely fashion.

·         Maintain unfulfilled orders on a weekly basis, offer alternatives where possible and discuss with the customer the best course of action.

·         Respond to customer queries placed via the online question service on a daily basis.

·         Provide professional sales advice and offer suitable suggestions to customers (training will be provided)

·         Demonstrate a thorough understanding of Consumer Contract Regulations and Trades Description Act in relation to online retail (training will be provided).

·         Assess sales order against prescribed fraud scoring and authorise accordingly.

·         Administrate customer refunds for returned sales orders.

 

Key skills and attributes;

The successful candidate will have a positive, professional approach to Customer Service and Sales, with a strong ability to retain a calm attitude when dealing with difficult customers. You will be extremely customer focused and possess strong verbal and written communication skills. You are required to have good computer skills, including knowledge of Microsoft Office applications are essential. You will have a proactive approach to your own development with learning new skills.

 

Package;

£17,000 Per annum

28 days annual leave including bank holidays

 

Please apply in writing, complete with CV to Lea Hesseldal-Haines, HR or email me at leahaines@thesimplygroup.com

 

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