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Why work with us?

The Simply Group is a family owned business founded in 1995 by our Managing Director Gerrard Dennis.  We are a dynamic, customer focused and innovative company striving to be the best in the market.  With approximately 50 staff operating from our modern, purpose built premises in the picturesque town of Faversham in Kent.  We run a retail outlet, open plan office, photographic studio and 3 floors of warehousing where we pick, pack and despatch all customer orders.

Your time here will be challenging and in return rewarding.  We embrace a “can do” attitude that has allowed us to be where we are today, an award winning online retailer.  Being part of The Simply Group team will ensure your development and growth in return for your hard work and professionalism.

As a company we are never shy to try a new idea and always moving forward.  We welcome ideas from staff on how to make any aspect of the company better, whether that is a procedure within your personal role or a companywide initiative; please don’t hold back on suggestions.

Simply Scuba
Simply Beach
Simply Swim
Simply Hike
Simply Piste

At The Simply Group we offer some great benefits to all eligible employees, these include;

Opportunities

Opportunities to gain vocational and professional qualifications.

Flexible Working

Our staff have flexi time and flexible hours available.

Long Service Holidays

Long standing staff members gain extra holiday.

Childcare Voucher Scheme

We offer a great childcare voucher scheme to our employees.

Modern Working Environment

We have lovely offices. A lovely environment to work in.

Staff Discounts

Our staff get discounts to all our online stores.

Group Pensions

We have a great pension scheme for all our employees.

Staff Social Events

Lots of staff social events, throughout the year. 

Free Parking

No worries about parking. We have our own parking.

 

 

Customer Care Agent – Scuba Specialist

We are looking to recruit a Customer Care Agent who can provide our customers and other team members with accurate and detailed advice on technical scuba products to assist customers in making an informed buying decision. We need someone to join our current hardworking and dynamic customer care team in helping us to ensure high levels of customer satisfaction are held throughout all four of our brands. Customer satisfaction is a critical success factor for an online retailer; as such the role of a Customer Care Agent is crucial in ensuring that that customer’s needs are met in a timely and professional manner. The primary function of the role is to facilitate customer communications via telephone, email and social media, to identify the needs of the customer provide them with the desired outcome to their query.The standard hours for this post are 08:30-17:00 Monday to Friday. However, due to the nature of our business, our Customer Care Department operates seven days a week, therefore applicants must be prepared to provide weekend cover when required to cover annual leave.

Key Duties and Responsibilities;

  • To demonstrate a personal and professional commitment to customer satisfaction at all times, taking ownership for providing timely resolutions and communicating proactively.
  • Be the first point of call for all scuba related customer queries, responding to them within set SLA’s.
  • Provide assistance with technical scuba questions to other team members.
  • Demonstrate a thorough understanding of Consumer Contract Regulations and Trades Description Act in relation to online retail (training will be provided).
  • As a member of the Customer Care Team, answer inbound telephone calls, emails, Live Chat, social media and Amazon enquires in accordance with current prescribed standards for service and professionalism.
  • Assess sales order against prescribed fraud scoring and authorise accordingly.
  • Administrate customer refunds for returned sales orders.
  • Proactively communicate with customers regarding potential issues.Regular and ad-hoc administration related to orders and Customer Care functions.

Key skills and attributes;

The successful candidate will have a positive, professional approach to Customer Service and Sales, with the ability to confidently communicate with customers through various channels including telephone and email. We are looking for an experienced scuba diver with extensive equipment knowledge, and ideally with some experience of working in the scuba diving industry. You are required to have good computer skills, including knowledge of Microsoft Office applications are essential. You will have a proactive approach to your own development with learning new skills.

Package;

  • £19,000 Per annum
  • Fantastic staff discount
  • 28 days annual leave including bank holidays
  • Monthly staff lunch
  • Parking and staff facilities

Got the skills for the job?

Please send your CV to rebeccasmith@thesimplygroup.com

Closing date for applications: 1st August 2017

 

 

Customer Care Agent

We are looking to recruit a Customer Care Agent to join our current hardworking and dynamic customer care team in helping us to ensure high levels of customer satisfaction are held throughout all four of our brands. Customer satisfaction is a critical success factor for an online retailer; as such the role of Customer Care Agent is crucial in ensuring that the needs of the customer provide them with the desired outcome to their query.

The standard hours for this post are:

Friday 08:30 – 17:00

Saturday 08:30 – 17:00

Sunday 10:00 – 16:00

Monday 08:30 – 17:00

Tuesday 08:30 – 17:00

 

Key duties and responsibilities;

  • Attending to customer emails and responding to the customer within 24 hours.
  • Answering Customer Care call – You will assist the customer over the phone with placing orders on the websites, amending orders on our database or website, deal with delivery queries and therefore communicate directly with the customer and the courier companies. You will at times be required to deal with customer complaints efficiently and appropriately.
  • Be an active team member in our Live Chat facility all through the working day to assist customers with queries.
  • Deal directly with the Returns Department to assist in resolving any returns queries and process exchange orders on the system.
  • Maintain Amazon orders on the database, managing any orders which we cannot be fulfilled in a timely fashion.
  • Maintain unfulfilled orders on a weekly basis, offer alternatives where possible and discuss with the customer the best course of action.
  • Provide professional sales advice and offer suitable suggestions to customers. (Training is provided)
  • Demonstrate a thorough understanding of Consumer Contract Regulations and Trades Description Act in relation to online retail. (Training is provided)
  • Assess sales orders against prescribed fraud scoring and authorise accordingly.
  • Administrate customer refunds for returns sales orders.

 

Key skills and responsibilities;

The successful candidate will have a positive, professional approach to customer service and sales, with a strong ability to retain a calm attitude when dealing with a high volume of work. You will be extremely customer focused and possess strong verbal and written communication skills. You are required to have good computer skills, including knowledge of Microsoft Office applications are essential. You will have a positive approach to your own development with learning new skills.

 

Package;

  • £17,000 per annum
  • Fantastic staff discount
  • 28 days annual leave including bank holidays
  • Monthly staff lunch
  • Parking and staff facilities

Got the skills for the job?

Please send your CV to rebeccasmith@thesimplygroup.com

Application closing date: Tuesday 1st August 2017

 

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